Frequently Asked Questions – KirklandsNearMe.com
1. Ordering & Payment
Q: What payment methods do you accept?
A: We accept Visa, Mastercard, American Express, PayPal, KirklandsNearMe gift cards, and Klarna financing.
Q: Can I modify my order after placement?
A: Contact us immediately at [customer service email] if your order hasn’t shipped. Changes aren’t guaranteed.
2. Shipping & Delivery
Q: How long does shipping take?
A:
- Standard: 5-7 business days
- Express: 2-3 business days
- Furniture: 7-14 business days
- Custom items: 2-3 weeks
Q: Do you ship internationally?
A: Yes, to select countries. Duties/taxes apply and vary by destination.
3. Returns & Exchanges
Q: What’s your return policy?
A:
- 90-day return window with receipt
- Original condition required
- Some exclusions apply (see full policy)
Q: How do I return furniture?
A:
- Special scheduling required
- $99 restocking fee for assembled items
- Original packaging preferred
4. Product Information
Q: Are colors accurate online?
A: We strive for accuracy but screen settings may vary. See our Color Accuracy Guarantee.
Q: How do I care for my purchase?
A: Care instructions are included with each item and available online.
5. Store Services
Q: Can I pick up online orders in-store?
A: Yes! Select “Store Pickup” at checkout. Most orders ready in 2 hours.
Q: Do you offer design services?
A: Free virtual design consultations available for furniture purchases.
6. Account Management
Q: How do I reset my password?
A: Click “Forgot Password” on login page or contact customer service.
Q: Can I check my order history?
A: Yes, through your online account or in-store with valid ID.
7. Promotions & Discounts
Q: Can I combine coupons?
A: Only one coupon per transaction unless otherwise stated.
Q: Do you offer military discounts?
A: Yes – 15% off with valid ID in stores only.
8. Gift Services
Q: Can I include a gift message?
A: Yes, during checkout. No pricing information included.
Q: Do you offer gift wrapping?
A: Seasonal wrapping available November-December for $5.99 per item.
9. Product Availability
Q: How do I check inventory?
A: Online stock reflects warehouse availability. Call stores for local inventory.
Q: Can I backorder items?
A: Select items only. Expected dates shown at checkout.
10. Quality Guarantee
Q: What if I receive a damaged item?
A: Contact us within 48 hours with photos for replacement or refund.
KirklandsNearMe.com – Your Questions Answered